Our call center was ranked #1 in our employee engagement survey in 2020, and we have a career opportunity for an experienced customer service leader. Our focus is continuous improvement and engagement while providing an expert and effortless customer experience to our customers and employees. This is a growth opportunity based in one of Spectrum’s largest call centers, and just a short drive from headquarters.
This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service .
Required 5-7 years of experience with Customer service in a call center environment Required min. 3 plus+ years of experience as a Supervisor managing 10+ people is a must The work schedule will be 1:00pm-10:00pm with two days off during the weekdays, work all/most holidays Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Good vision, including peripheral, and ability to adjust focus Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills
Internal Number: 283257BR
About Charter Communications
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states.
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