QVC is looking for a demonstrated leader of people to lead and develop our expert Broadcast IT Engineering team at our headquarters in West Chester, PA.
The Sr. Manager Broadcast IT Engineering reporting to the Director, Broadcast Engineering-US (QVC), will manage a cross-functional (on-site and remote) team of highly experienced technologists through an open and agile atmosphere. Supporting all Broadcast IT Engineering operations and systems pertaining to the broadcast of all QVC networks.
Travel and on-call support will be necessary to properly support both the team and technical services.
Who We Are
The QVC Broadcast IT Engineering team provides infrastructure, system and platform management, security, transmission, operational support and business continuity for all QVC channels.
Our passion for technology, is fueled by delivering the best experience to our internal and external customers.
Exceptional leadership qualities in driving team member support, engagement, enablement and development.
Responsible for overall planning, organizing, and implementation of all Broadcast IT Engineering related functions.
Oversee & Maintain Broadcast Engineering cyber security standards and policies; Responsible for cyber security, core infrastructure, platform management, near-term /long-term technology strategy, streaming services, day-to-day and business continuity operations.
Leads development, strategy, evaluation, and implementation of standards and governance by researching and benchmarking industry standards; determining hardware, software and Broadcasting interface standards for core infrastructure and platform management; ensuring the implementation of standards; providing guidance on standards; reviewing and approving team members' Engineering work and developing and implementing an internal control assessment and remediation approach.
Develops Broadcast IT portfolio roadmaps to convey the current and future state
Drives the execution of multiple projects by identifying internal customer and operational needs.
Manage the resolution of Broadcast IT issues across the Broadcast Engineering organization, partnering with Global Broadcast Engineering, QVC & HSN peers. Appropriately escalates issues of significant risk, sensitivity, and impact on the business. Ensures root cause analysis is completed and learnings are integrated into new or revised SOPs.
Develops financial project and people resource plans for the area. Ensures resources are in place and operating effectively within the technical discipline.
Conduct annual performance reviews, assist in compensation decisions, and make personnel recommendations to leadership. Oversee the recruitment and qualification of applicants for Broadcast IT positions.
What You Bring
Bachelor’s degree or equivalent professional experience; Advanced degree highly desirable in Computer Science, Electrical Engineering, or a related field of study.
8+ minimum years of recent and relevant experience in Broadcast IT, Corporate IT Infrastructure/Platform, Architect role.
6+ years demonstrated success leading and developing a technical team of experts and corporate projects ideally in Broadcast IT, or Television Production/Streaming Video environment required.
Knowledge of Broadcast IT industry manufacturers/services, Cisco, Arista, Palo Alto, HPE, Dell, Nevion, Microsoft System Center, Symantec, Skyline (Dataminer), Dalet, VMware, Teradici, Citrix, Vantage, Huber-Suhner, Vizrt, Nener.no, Harmonic and Zixi.
Knowledge of IT systems; servers, switches, routers, NAS/SAN storage, virtual desktop infrastructure, render farms, monitoring, web encoders and cloud services.
Knowledge of broadcasting standards and systems, SMPTE 2110 standards, cameras, switchers, audio consoles, intercom, IFB, playout, graphic, and multiviewer system.
Knowledge of video streaming protocols, codecs, container formats and IP Protocols.
IT certification highly preferred (CCNA/CCNP, Microsoft, VMWare, etc.)
Computer programming experience desired; but not required (Visual Basic, Python, C++, Java, etc.)
CAD and Visio design experience is a plus.
Agile and ITIL concepts and methodologies.
Internal Number: R50060
About QVC, Inc.
Shopping That Surprises and Delights
Why do millions of people all around the globe shop QVC? Because we offer a highly engaging, highly differentiated shopping experience. We strive to surprise and delight our customers every day, with curated collections of products that are relevant to their lives. We connect with customers via authentic stories, interesting personalities and award-winning customer service. We invite customers to tell their stories and share their feedback. And we do it live, across multiple networks and platforms. It’s how we deliver the joy of discovery through the power of relationships.