The Sr. Director role is a hybrid position covering cross functional Program and Project Management responsibilities for the Business Integration organization. Primary responsibilities include end to end Program Management for highly complex, strategic programs. This position will lead provide leadership and oversight of assigned portfolio to ensure all projects are delivered on time and on budget. This requires strong collaboration with business partners across many organizations and will drive accountability for each work stream. This position will manage a team of Program and Project managers who will aid in the successful delivery of all projects and programs within the portfolio.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Directs and provides leadership to a team responsible for delivery of highly visible and complex programs covering multiple functional areas.
Development of business case justification for programs sponsored by Business Integration.
Successful execution of program management responsibilities throughout the entire project lifecycle (i.e. defining work streams and leadership assignments, creation and maintenance of detailed project plans and status reports).
Identifies and manages critical path of all programs within the portfolio and drives escalation and mitigation plans for all risks identified
Scheduling of status meetings both at working and leadership level followed by post meeting follow up with documented meeting minutes and action items.
Deliverance of ongoing status reports communicating health of projects/programs including of development of Executive level dashboards and meeting materials
Management of Capital and Expense budgets for all programs and projects within assigned portfolio
Alignment with senior leadership to identify and prioritize opportunities to achieve the goals of programs within assigned portfolio.
Participation as a stakeholder in requirements definition process to ensure test strategy supports the full scope of requirements as defined.
Collaboration with Operations and Training teams to ensure launch readiness.
Oversight and leadership of department to ensure effective project and resource planning.
Management of HR/Administrative functions required in support of staff (Timesheets, mid-year/yearly performance reviews, etc.).
Coaching, mentoring and provide ongoing feedback to employees regarding their performance.
Performs special projects as assigned.
Related Work Experience Number of Years
Management experience 7+
Managing complex programs or projects 10+
Business Analysis & Testing experience 7+
Telecommunications Industry experience preferred 5+
Working Conditions Office environment Exposure to moderate noise levels
Some Travel required
Skills/Ability and Knowledge
Advanced ability to implement program management strategies, disciplines, and theories into a shared vision.
Advanced understanding of core business processes and existing system capabilities.
Advanced ability to communicate with senior levels of management and company personnel.
In-depth knowledge of business process re-engineering
Advanced knowledge of video, internet, phone residential and business product features and system capabilities.
Advanced ability in successfully managing complex, enterprise-wide programs.
Ability to lead and motivate others
Advanced ability in mitigating risk and implementing contingency plans
Excellent management skills leading teams of individual contributors and entry level managers.
Ability to build high performance teams.
Advanced communication skills (verbally and in writing).
Ability to prioritize and organize effectively.
Ability to define key performance indicators/metrics.
Ability to effectively analyze and interpret data.
Ability to show judgment and initiative to accomplish job responsibilities.
Ability to document, prepare, and deliver data-driven presentations.
Ability to influence internal and external key stakeholders and build consensus.
Ability to provide leadership and direction to cross-functional and virtual teams.
Skills/Ability and Knowledge
Project Management certification or successful completion of a recognized project management curriculum
Internal Number: 271840BR
About Charter Communications
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Spectrum is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states.
Our commitment to serving customers and exceeding their expectations is the bedrock of Spectrum's business strategy and it’s the philosophy that guides our 90,000 employees.