Provide guidance and support in the development of progress at all system layers, including data, processing, and front-end systems. This position is responsible for design, development and implementation of information technology systems, as well as consulting with project owners to resolve issues regarding operations, implementations, and system status. Research and recommend strategies for department direction on Operational Management Systems, technical interfaces, automated system solutions, and server-related topics. Provide technical expertise on complex projects and research new technology for use by department.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Collaborate with Project Managers, Managers, Architects, Directors, and VPs in setting strategies and tactical implementing procedures
Research new technology products and make strategy recommendations to management and leadership
Coordinate and perform routine operating system and application reconciliations maintenance, including backup and recovery processes for applications and databases
Develop plan for business continuity, including monitoring system utilization/performance for capacity planning purposes
Act as a technical expert to provide technical support and software upgrades for applications
Design and configure customer-based systems and applications; provide guidance to database administrators in the configuration, tuning and maintenance of databases
Design disaster recovery plans
Assist in troubleshooting application, networking and operating systems problems
Manage relationships with hardware and software vendors
Work with Developers, Architects, System Administrators and Software Analysts as needed
Skills/Abilities and Knowledge
Ability to read, write, speak and understand the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
A general working understanding of infrastructure technologies and concepts is preferred
Ability to demonstrate lateral thinking required to solve complex technical problems
Demonstrated knowledge in network design, network architecture, protocols and network topology
Demonstrated knowledge in TCP/IP and the OSI Model
Demonstrated knowledge of network devices and basic network appliances
Demonstrated knowledge of network designing software, such as Visio
Demonstrated knowledge of at least two application server platforms (WebLogic, WebSphere, Tomcat, JBOSS, etc.)
Demonstrated knowledge of at least three development languages (Java, C/C++, ObjectiveC, Perl, Python, ASP/.Net, etc.)
Demonstrated knowledge of at least three development or test automation tools (ANT, Maven, Hudson/Jenkins, JUnit, JMeter, etc.)
Demonstrated knowledge of at least three development frameworks (Struts, Spring MVC, Spring Security, JQuery, AXIS 2.0, etc.)
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Related Work Experience
8 years experience designing or configuring systems and/or applications
4 years Relational Database Design and Maintenance
Experience working in Telecommunications industry a plus
Technology agnostic and experience working with multiple technology stacks
Internal Number: 227306BR
About Spectrum / Charter Communications
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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