This position is responsible for implementing new products and product enhancements for Charter’s Enterprise Voice and U C & C product portfolio. The Product Development Manager will lead the evaluation of newly emerging technologies and trends, demonstrate proof of concept outcomes and translate these into compelling products and services targeted to Charter’s enterprise and mid-market customers. This role will drive new product initiatives as well as manage ongoing changes to network and system components that support product life cycle initiatives. The Product Development Manager will lead the development effort and engage cross functionally with Engineering, Operations, Customer Care, IT and external vendors to define the technical and functional requirements from which the systems will be built to support a new product initiative.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to deliver a comprehensive, best-in-class customer experience and product portfolio that satisfies the current and future needs of our enterprise customers.
Support the development activity associated with the Spectrum Enterprise Voice and UC&C roadmaps.
Focus on optimizing the network, systems, and processes that support the voice and UC&C product portfolio to deliver best-in-class products and services.
Provide project oversight for product development initiatives ranging from maintenance activity on existing products to the development of entirely new product offerings.
Familiar with the agile framework, working methodology as well as industry best practices in product development, specific to the Cable or telecommunications space.
Manage the Product Development Lifecycle, including: - Author functional requirements and oversee and compile the end to end system requirements. - write user stories and test cases - oversee and project manage the development team’s effort - certify products that are developed prior to release - operate product trials when appropriate - write/update product guides.
Build and manage strong working relationships with the cross-functional teams including Engineering, Operations, UX, Customer Care, Sales, Sales Support and external vendors needed to drive an efficient development effort for new enterprise voice initiatives.
Ensures communication with all stakeholders is being managed effectively.
Manage priorities and scope for release planning
Represent the company at industry forums, events and associations.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Product Development and/or Product Management Experience Ability to learn new technologies and assess value to business goal and strategy Ability and eagerness to learn from a new environment and make an impact quickly Ability to manage and foster change Ability to lead large, cross-functional teams in order to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to understand complex and technical concepts and translate them into simplified product attributes to deliver an enhanced customer experience. Proficient with Word, Excel, PowerPoint Aptitude for technical products Good organizational and office management skills Excellent cognitive and communication skills Excellent analytical skills Strong business sense and sense of urgency to achieve business results
Education BA/BS Degree in Business or Technical Degree related to the Telecommunications field.
Related Work Experience Number of Years Product Development, Product Management or IT/Engineering 5-7 Cable, Telecommunications 5-7 Experience writing technical systems requirements
PREFERRED QUALIFICATIONS Related Work Experience Experience in Cable, Telecommunications
Working Conditions Office Environment. Travel up to 15%
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