This position is responsible for supporting the product lifecycle and development initiatives for our Spectrum Enterprise Hosted Communications portfolio. This role will focus on documenting product and business requirements that are used for new development or enhance existing products. The Product Manager will also have responsibility for product acceptance by writing test plans for cross-functional teams and reviewing the results upon completion of various QA tests. MAJOR DUTIES AND RESPONSIBILTIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Deeply understands industry best practices in product development process specific to the cable or telecommunications space and translate appropriate steps for unique organization and market position. Informs and assists with gathering information to translate high-level process goals into specific sub-processes with appropriate documentation, develop communication plan for stakeholders and process participants. Supports the development and communication of product strategies dependent on new services/features to drive financial results. Document user stories, test plans and manage customer trials of new products as needed. Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy. Leads product launches and enhancements of products across Charter’s service and application portfolio, including working cross-functionally with Engineering, Marketing and Operations divisions within Charter. Ensures communication with all stakeholders is being managed effectively.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability and eagerness to learn from a new environment and make an impact quickly? Ability to manage and foster change? Ability to work with large, cross-functional teams in order to achieve business goals and results? Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently? Ability to handle multiple projects and tasks? Ability to make decisions and solve problems while working under pressure? Ability to show judgment and initiative and to accomplish job duties? Ability to analyze and interpret data and synthesize recommendations? Ability to communicate with all levels of management and company personnel ? Ability to communicate orally and in writing in a clear and straightforward manner ? Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Proficient with Word, Excel, PowerPoint ? Good organizational and office management skills Excellent cognitive and communication skills? Excellent analytical skills? Strong business sense and sense of urgency to achieve business results Education BA/BS technical degree related to the telecommunications field or operational/process optimization Related Work Experience Number of Years Product development/management 3-5 Cable/telecommunications/software/online services 3-5 PREFERRED QUALIFICATIONS Education MBA degree
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